Frequently Asked Questions
Can I reinstall the same eSIM if I delete it?
No. eSIMs can usually be installed only once. If you delete it or change phones, you may need to purchase a new eSIM.
Can I use this eSIM while traveling abroad?
Absolutely. Our eSIMs work in over 120 countries. Make sure to choose the correct region or global package when purchasing.
How do I install the eSIM?
Simply scan the QR code we send you or follow the activation link (for iPhones). For Android, go to Settings > Network & Internet > SIMs > Add SIM and choose “Scan QR code.”How do I check my remaining data or validity?
You will receive a personal link to monitor your data usage and remaining days. You can also contact support if needed.
Can I use eSIM and my physical SIM at the same time?
Yes! Most modern smartphones allow dual SIM mode, meaning you can use your eSIM for data and your regular SIM for calls or SMS.What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile data plan without using a physical SIM card. It’s built into your device and can be activated instantly using a QR code or activation link.What happens after I purchase an eSIM?
You’ll receive a confirmation email with:
- A QR code for installation
- Activation instructions
- A link to check your data usage
What if I want to cancel or request a refund?
Contact our support at customer@hi-esim.com and include your Order Number. Please note, refunds are only possible if the eSIM hasn’t been activated.
When does the eSIM plan start?
When does the eSIM plan start?
Which devices support eSIM?
Most newer iPhones (XR and later), Google Pixel, Samsung Galaxy (S20 and newer), Huawei P40, and many more support eSIM. List.