Effective date: [06.06.2025]
Hi eSIM (“Hi eSIM”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our Services via www.hi-esim.com (the “Website”) or the Hi eSIM mobile apps.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Who We Are

This Privacy Policy applies to services provided by:

Hi eSIM

Website: www.hi-esim.com
Email: support@hi-esim.com

2. What Personal Data We Collect

We may collect the following personal data when you use our Services:

a) When You Register an Account

• Name
• Email address
• Password (hashed)
• Country of residence

b) When You Purchase a Data Plan

• Name
• Email address
• Billing address
• Payment information (handled via third-party processors; we do not store full card details)
• Purchase history
• VAT ID (if applicable)

c) When You Use the Services

• Device information (make, model, OS version)
• eSIM installation status
• eSIM ID (ICCID/EID)
• Mobile network usage metadata (country, timestamps, data volume used)
• IP address
• App usage analytics (e.g., clicks, navigation)
• Error logs

d) When You Contact Support

• Name
• Email address
• Content of your request

3. How We Use Personal Data

We use your personal data for the following purposes:

• To provide the Services and fulfill purchases
• To create and manage your account
• To process payments and refunds
• To deliver eSIM profiles to your device
• To send transactional emails (purchase confirmations, plan expiration reminders, important service notices)
• To provide customer support
• To maintain and improve our Services and Website
• To comply with legal obligations
• To prevent fraud and misuse

4. Legal Basis for Processing

We process your data under the following legal bases:

• Performance of a contract (providing the Services)
• Compliance with legal obligations
• Legitimate interest (improving Services, preventing fraud)
• Consent (for optional marketing communications)

5. Sharing of Personal Data

We may share your data with:

a) Technology Partners

To provide the eSIM service, we share necessary data (such as eSIM ID, plan details, device ID, and activation status) with our Technology Partners (licensed eSIM providers and mobile network operators).

b) Payment Processors

We use third-party payment providers to securely process transactions. We do not store your full card details.

c) Service Providers

We may engage trusted third-party vendors (e.g., email delivery providers, cloud hosting, analytics tools) who process data on our behalf under strict confidentiality obligations.

d) Legal Requirements

We may disclose your data to government authorities where required by law or to comply with legal obligations.

6. International Data Transfers

Some of our service providers and technology partners are located outside the European Economic Area (EEA). When we transfer your personal data internationally, we ensure that appropriate safeguards (e.g., EU Standard Contractual Clauses) are in place.

7. Data Retention

We retain your personal data as long as necessary to:

• provide the Services,
• comply with legal obligations,
• resolve disputes,
• enforce agreements.

If you delete your account, we will delete your personal data, unless retention is required for legal reasons (e.g., tax compliance).

8. Your Rights

You have the following rights regarding your personal data:

• Access: request a copy of your personal data.
• Correction: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your data (“right to be forgotten”).
• Objection: object to processing based on legitimate interests.
• Restriction: request restriction of processing.
• Portability: request a copy of your data in a structured format.
• Withdraw Consent: withdraw consent for marketing at any time.

To exercise your rights, contact us at: support@hi-esim.com.

9. Marketing Communications

If you opt in, we may send you marketing emails about new offers or products.

You can opt out at any time by clicking the unsubscribe link in our emails or contacting us.

10. Cookies and Analytics

We use cookies and similar technologies on our Website and apps to:

• Provide and secure our Services
• Analyze usage patterns to improve performance
• Personalize your experience

You can manage your cookie preferences via your browser settings.

We may use Google Analytics or similar tools for aggregated, anonymized usage statistics.

11. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Despite our efforts, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

12. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via our Website or app. Continued use of our Services indicates your acceptance of the revised Policy.

14. Contact Us

If you have questions about this Privacy Policy or your data rights, contact us at:

Email: support@hi-esim.com
Website: www.hi-esim.com

15. Supervisory Authority

If you reside in the EU/EEA, you have the right to lodge a complaint with your local data protection authority.

Refund and Returns Policy

Last updated: [20.04.2025]

Thank you for choosing Hi-eSIM.com. We aim to offer fast, flexible, and fair service to all our customers. Please review our Refund and Returns Policy before making a purchase.